Shipping & Returns

We offer fast, free shipping on all orders over $39.99. Orders are typically processed within 1-2 business days and delivered within 3-7 business days via tracked carriers.

Orders under $39.99 ship for a flat $5.99. Expedited shipping options are available at checkout.

30-Day Money-Back Guarantee: If you're not completely satisfied with your Reacheal Gen 1, return it within 30 days of delivery for a full refund — no questions asked.

To initiate a return, contact our support team at support@reachael.com with your order number. We'll email you a prepaid return shipping label.

Refunds are processed within 5-7 business days of receiving the returned item and are credited to your original payment method.

For any questions about your order, shipping status, or returns, please reach out to us at support@reachael.com.