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Download User Manual
Get the full guide with setup instructions, tips, and troubleshooting.
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If I cancel my Frame / Calendar Plus subscription
Yes — your subscription remains active through the end of your paid period. You will not lose access early.
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How do I update my billing information for my Plus Subscription?
Go to Account Settings → Billing → Update Payment Method. Changes take effect on your next billing cycle.
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How do I pre-load photos on a Reacheal for a gift?
Use the Reacheal app to upload photos to your family library. The recipient just needs to sign in and accept the family invite.
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Can I use Reacheal without a Wi-Fi connection?
Reacheal requires Wi-Fi for initial setup and to sync calendars. Once configured, it will display the last-synced calendar data even offline.
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How many family members can have accounts?
Up to 12 family members can have their own color-coded profile on a single Reacheal device.
Get in Touch
Have a question, concern, or just want to say hi? Our family support team is here for you — usually respond within a few hours.
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Email
support@reachael.com
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Address
548 Market St, Suite 200, San Francisco, CA 94104